Job Description

Summary Salary: Competitive Team: Retail Location: India - Kolkata Remote

Job Summary

We are looking for a results-driven Cluster Manager to ensure that Sales goals are met and Retail operations are executed successfully in a timely manner. Cluster Managers are also responsible for monitoring sales , Relationship management and creating sales reports, ensuring ROS through channel hygiene and training and managing staff

To be successful as a Cluster Manager, you must have strong leadership abilities and excellent organizational skills. A good Cluster Manager can multitask and delegate duties to employees where appropriate.

Key Account Manager Responsibilities:

• Leads a team of Stores Managers and Areas Sales Managers/Team Leaders to drive Sellout, key retail goals and ensure Store operations as per Dyson policies and standards
• Manages a Multi-Channel Retail operation across a geography - EBOs (exclusive brand outlets and MBOs (multi-brand outlets)
• Responsible for productivity/ROS across all stores and Dyson brand visibility as per guidelines and share in MBOs.
• Responsible for stores manning with Dyson standard demo experts and stylers at all designated SIS/stores
• Execute the Training calendar along with regional trainers in the respective geography and ensuring through area managers further Identification of training needs and opportunities for Dyson staff and Partner staff; develops and implements a plan for meeting those needs
• Collaborates with Partner teams - cluster managers and store/department managers to facilitate the delivery of pre-defined performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with Cluster staff; provides guidance and leadership to enable staff to meet these goals and objectives
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Identifies opportunities for localised activation programs, in-store branding/advertising, joint marketing programs and growth campaigns.
• Assists with the opening of new stores in the cluster in close collaboration and co-ordination with Dyson and Partner teams
• Performs other related duties as assigned.

Key Qualifications and Competencies

• Approx 8 to 10 years of General Trade Experience. Exposure to Retail store sales work experience would be a plus
• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Dyson is an equal opportunity employer. We know that great minds don\'t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Posted: 17 July 2023

Dyson