Job Description

Requisition Number: 97794Cloud Technical LeadLocation: Delhi NCR /Bangalore /Hyderabad / Chennai/ Pune/Mumbai/ Kolkata / Trivandrum(Hybrid Mode)Now is the time to bring your expertise to a Cloud Technical Lead role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, , cybersecurity, and analytics to ensure they are future-ready.As a Cloud Technical Lead, you will support customers\' cloud environments, lead a technical team, resolve complex issues, and collaborate with cross-functional teams to improve services.What to ExpectWere legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.We offer all the benefits you expect health, dental, vision, retirement, PTO plus::

• Great flexibility,freedom to work from another location.

As a Cloud Technical Lead, you will get to:

• Provide technical support and expertise for customers cloud environments.
• Good People Manager Skills and experience of leading a team of technical resources.
• Act as a point of escalation for Level 1 support and collaborate with Level 3 teams or cloud providers for critical issues.
• Diagnose and resolve complex technical issues related to cloud infrastructure, networking, storage, and applications.
• Analyze and troubleshoot performance-related problems in cloud services and recommend optimization strategies.
• Handle incidents and service requests within defined SLAs, ensuring proper documentation and resolution.
• Collaborate with cross-functional teams, such as developers, DevOps, and system administrators, to resolve customer issues and enhance cloud services.
• Participate in on-call rotation and provide after-hours support as needed.
• Conduct root cause analysis and provide detailed incident reports to prevent recurring issues.
• Assist in the development and maintenance of knowledge base articles, FAQs, and best practice guides.
• Help team to manage operation runbooks up to date.
• Proactively identify opportunities for service improvement and operational efficiency.
• Assist team and customer for disaster recovery planning and testing to ensure business continuity.

Technical Knowledge

• Create and modify instances and resources (CPU, RAM, Disk) manually or automatically.
• Schedule and configure backups for instances and services like RDS according to policy.
• Troubleshoot OS and network-related issues, manage access, and apply patches.
• Optimize billing by tracking compute usage and create/manage VPCs and security groups.
• Maintain and troubleshoot routing tables, firewall rules, and virtual network gateways.
• Create and manage load balancers to ensure efficient network performance.

This list is not exhaustive, you will be required to take on additional responsibilities as reasonably requested by your manage.Be AmbITious:This opportunity is not just about what you do today but also about where you can go tomorrow. By being a part you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.We are looking for a Cloud Technical Lead with:

• 5 - 8 years of experience
• Troubleshooting methodologies and root cause analysis skills.
• Leadership experience with team and technical resource management.
• Cloud Expertise in Azure, AWS IAAS, PAAS, and holding relevant certifications.
• Operating Systems knowledge in Windows and Linux, with strong troubleshooting abilities.
• Cloud Operations using AWS Management Console and AWS CLI, maintaining AWS workloads.
• Team Collaboration with strong communication, ability to train others, and participate in on-call rotations.

Insight

• Received 35+ industry and partner awards in the past year

in revenue * #20 on Fortunes World's Best Workplaces list

• 14,000+ engaged teammates
• #13 on Forbes Americas Best Large Employers in IT Services
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Today's talent leads tomorrow's success. Learn about careers at Insight:Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

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