With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft\xe2\x80\x99s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.


We are looking for a Cloud Solution Architect (CSA), specializing in Data and Analytics, who is passionate about driving our customers\xe2\x80\x99 transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.


Microsoft\xe2\x80\x99s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

• Understand customers\xe2\x80\x99 overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value.
• Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
• Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.
• Customer/Partner Insights - Providefeedback & insights from customers/partners.

Business Impact

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  • Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
  • Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP)
  • Apply technical knowledge to architect and design solutions that meet business and IT needs, create Data & Analytics roadmaps, drive POCs and MVPs, and ensure long term technical viability of new deployments, infusing key AI technologies where

Technical Leadership

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  • Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
  • Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
  • Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

Qualifications

Required/Minimum Qualifications

• Overall 4-10 years of experience working as a Solution Architect OR Equivalent Customer Facing Role.
• Bachelor\xe2\x80\x99s degree in computer science, Information Technology, Engineering, Business or related field AND 5+ years\xe2\x80\x99 experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting
  • OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor\'s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master\'s Degree in Computer Science, Information Technology, Engineering, Business, or related field
  • OR equivalent experience.
• 4-10 years experience working in a customer-facing role (e.g., internal and/or external) with ability to build trusted advisor status and deep relationships to bring business value while demonstrating situational awareness and insightful listening.
• 4-10 years experience working on technical projects.
• Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise in one or more of the following:
• Deep domain expertise in one of the Data-specific areas, such as Azure SQL Data (IaaS/PaaS), deployments and migrations to the cloud, Open-source database deployments and migrations, Cloud Scale Analytics, Data Governance, etc. OR hands-on experience working with the respective products at the expert level.
• Experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments.
• Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Data Bricks, Google, security certifications).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.