Job Description

UK/EST - Shift#LI- HybridPosition SummaryThe successful candidate will be responsible for designing, automating, and deploying production-grade services on behalf of the customers to various clouds such as AWS, Azure, and GCP. This position works closely with the Cloud Architect and Development teams to ensure that infrastructure fulfills the project\'s deliverables while maintaining high quality and operational maturity standards.Key responsibilities:

• Ability to work with other engineers and architects on breaking down, scoping, and estimating tasks.

• Proficiency in providing Level 3 support for developed Cloud Services.

• Investigate and resolve any customer integration issues that arise during implementation.

• Design procedure for system troubleshooting and maintenance.

• Perform root cause analysis for implementation errors and provide feedback to the Core cloud/dev team.

• Collaborate with Development and Architecture teams to build complex and highly available cloud environments for Internal and External infrastructure builds.

• Provide Level 3 Technical support to Internal teams, Customers, and Partners to support our core product.

• Document best practices and lessons learned.

• Participate in an on-call rotation to provide L3 support, incident management, and troubleshooting.

• Provide ongoing maintenance and support of internal tools, and improve system health and reliability.

Preferred Qualifications\xc2\xa7 BA/BS in CS/IS or related degree or equivalent experience\xc2\xa7 You have at least 4+ years of hands-on technical working experience using Azure Cloud and Google Cloud with infrastructure experience and platform services automation expertise.\xc2\xa7 2+ years of experience on AWS, Azure, or GCP.\xc2\xa7 2+ years of experience with engineering and supporting containerization technology.\xc2\xa7 Solid understanding of cloud computing and technology systems,\xc2\xa7 Experience building end-to-end cloud solutions using low-level architecture documents.\xc2\xa7 Demonstrated experience translating customer requirements to net new infrastructure to address business needs.\xc2\xa7 Container Orchestration (Google Kubernetes Engine, Azure Kubernetes Services, App Service Environment)\xc2\xa7 Virtual Private Cloud (Cloud Load Balancing, Network Security Groups, Private Endpoints, etc.)\xc2\xa7 Storage Services (Google Cloud Storage, Azure Storage Accounts, Managed Disks)\xc2\xa7 Hands-on experience with implementation of CI/CD pipelines (Cloud Build, etc.) using Terraform or similar IaC technologies\xc2\xa7 Strong knowledge of the Linux operating system and ability to work from the command line\xc2\xa7 Familiarity with DevOps and SRE best practices and culture\xc2\xa7 Drive to innovate and use various technologies to solve complex business needs.\xc2\xa7 Experience with Infrastructure as code tools such as Ansible, Terraform, or CloudFormation.\xc2\xa7 Deep knowledge of cloud service providers and best practices around implementation and configuration, preferably managing\xc2\xa7 customer environments.\xc2\xa7 Professional Cloud Certifications (Azure/GCP).What You Can Expect\xc2\xb7 Dedication to your career growth and professional development

• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you would expect and maybe a few that would pleasantly surprise you

Visit www.mybenefits.ttec.com for more information.About TTEC
Our business is about making customers happy. That\'s all we do. Since 1982, we\'ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world\'s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI- HybridEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

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