Job Description

SummaryImplements organization\'s cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture. Supports development and execution of cloud implementation strategy within organization\'s existing IT infrastructure. May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Critical Competencies

• Listens attentively to others, ensuring they have the opportunity to finish speaking without disruption or interruption; asks thought-provoking follow-up questions.

• Picks up on non-verbal cues and uses own body language (e.g., eye contact, nodding head) to show receptiveness, attentiveness and interest.

• Asks for clarification and validates understanding of messages by providing appropriate responses.

• Anticipates and takes action on what needs to be done to accomplish an objective, task or goal; finds alternative or less obvious ways to carry out plans.

• Sets challenging yet motivating short and long-term goals which lead to beneficial individual and team results.

• Accepts ownership for individual performance, results and actions; volunteers for tasks before being asked by others or being forced by events.

• Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.

• Researches and recommends more detailed solutions to resolve problems.

• Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed.

• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.

• Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).

• Considers and understands the audience\'s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

• Communicates effectively with customers; listens to customers\' concerns and issues regarding technology; determines customers\' needs and expectations and responds accordingly.

• Ensures that operational teams and subcontractors have a clear understanding of customer requirements; identifies technical issues and provides data to support solutions.

• Considers new ways of using technology to meet or enhance customers\' needs.

• Makes accurate judgments regarding the time required to complete various work outputs

• Builds due dates into assignments and proactively follows up with team members to ensure deadlines are successfully met.

• Balances several tasks and priorities simultaneously and seeks guidance when necessary.

Key Responsibilitieso Other Incidental tasks related to the job, as necessary.

• Create well-designed, documented, and tested software features that meet customer requirements.

• Identify and address product bugs, deficiencies, and performance bottlenecks.

• Working with customers engineering teams on a wide variety of projects

• Writing infrastructure as code (CloudFormation, Terraform)

• Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc

• Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)

• Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives.

• Serve as a technical advisor and perform troubleshooting to resolve technical challenges for customers.

KnowledgeExtensive knowledge of cloud services, methodologies, best practices, and tools

• Solid understanding of Cloud infrastructure

• Knowledge about common security frameworks and standards (NIST, HIPAA, PCI, etc)

SkillsGeneric DevOps Skill Baseline Coding

• Scripting/ Programing language/ Configuration Management/ Container (1 or more at 100 level)

• Continuous Integration / Continuous Deployment

• VCS (Git Based VSC)

• family with commit, branch, merge, review process

• understand pre/post hook

• design/implement branching strategy (e.g., git flow, GitHub flow)

• design/implement group development collaboration process (access control, code review/approval, integration with other CI tools)

• Artifact Repository

• familiar with one of the popular antifactory management tools

• CI/CD tools

• implement CI services (VCS, antifactory repo, build, release)

• Design/implement CI/CD pipeline

• Operating System familiar with Linux or Windows OS

• Cloud Skill Baseline

• Automation

• IaC

• use cloud IaC language to implement cloud resources or operation process

• use orchestration tools to organize IaC code and inject configurations

• CI/CD

• Implement CI services (VSC, Artifacts repo, build service pipeline service)

• implement CI/CD pipeline to build/deploy infrastructure or application

• design/implement best practice CI/CD

• Landing Zone (Multi Account Framework)

• Identity Access Management (IAM)

• Security

• Networking

• Compute (VM, Container platform, Function)

• Virtual Machine workload

• Implement serverless solution for operational purpose

• Data storage, Database

• configuration management

• Secret Management

• Monitoring and Logging

• Message Queues \

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Rackspace Technology