Job Description

About VOIS:VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About VOIS India:In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Role DescriptionRole Description
Owner of Prosimo Cloud networking technical owner in VBTS for customer operations and drive network automation strategy for customer operations
Work on new customer opportunities to enable an edge for VBI as well as transform current complex network environments through code & automation.
With disruptive propositions that Customer Operations could innovatively add to support VBI in partnership with PPE, there shall be a great transformation that is expected. In addition, Prosimo, that is going to transform the cloud networking approach, the role is expected to bring big benefits to Vodafone Business.
There shall be great level of engagement across these three interfaces as there is a massive need to bring customer requirements to table beyond standard offeringsThe role would manage resources in the UK with a pool of apprentices and graduate and hence this is equally heavy on teamwork and leadership too
This role is all about Innovation & Change from legacy monolithic block of operations to the next generation Intelligent Operations that would be built on TMForum framework to set the stage before we move into AIOps framework. Items such as IaC / Infrastructure as a Code and by adopting Network Reliability Engineering as such.Essential
xefx83x98 Telecommunications and IT service models and their practical application
xefx83x98 ITIL fondation qualified
xefx83x98 Business processes design and documentation
xefx83x98 Experience in escalation of incidents to, and in driving incident resolution with, technology vendors / OLO / Third party suppliers.
xefx83x98 Broad experience of continuous: Process, Systems, and Capability improvements
xefx83x98 Preferably Degree educated or equivalent. MBA preferable.
xefx83x98 Maintenance of team interactions pertaining to performance, areas of improvement and feedback in addition to updating career goals & personal development plans of team members followed by review & update.
xefx83x98 Ensure management & escalation of critical situations and update stakeholders on sensitive incidents for smooth functioning of operations.
xefx83x98 CCNA / CCNP certified
xefx83x98 Six Sigma Green Belt
xefx83x98 Project management experience / certification
xefx83x98 Excellent knowledge of tools and platform in Vodafonexefx82xa7 Sound technical awareness for complex products and solutions within the CWW product portfolio
xefx82xa7 Customer Relationship Background
xefx82xa7 Proven track record managing and governing Improvement Programmes
xefx82xa7 Knowledge of Telecoms and System Integrator BusinessesDesired Diploma / Graduates /MBA/ITIL/Six SigmaRolePrimary Skills (not more than 2):

• Extensive experience in Networks spanning LAN, WAN, SDN & Cloud Networking across major hyperscalers
• CCIE or equivalent or 12+ years of hands on experience with at least 3+ years in a 3rd line type function

Alternate Skills (if applicable):

• Ability to setup PoCs, Pilots and getting the unworkable solutions working to run customer events
• Ability to comprehend complex requirements and demonstrate them in the simplest way possible
• Role purpose: Responsible for setting up and running the cloud network & automation function in VBTS Customer Operations in Intelligent Operations team. By implementing the right strategy, the role would require transforming the existing network operations team to move towards a #NetDevOps culture by adopting the right Vodafone Technology & Industry framework. One of the key role would also be to support the Cloud networking product xe2x80x9cProsimoxe2x80x9d

The Cloud & Automation (C&A) senior manager enables the customer services organization to deliver triage, diagnostics & resolution in form of automation where conventional troubleshooting requires extensive transactional workloads. Abstracting the network in form of a logical structure or code & addressing them to resolve customer issues, enhance the proactiveness and drive a strong automation strategy forward for both the legacy as well as SDN based networks is a key deliverable for this role. The C&A Senior Manager will also work very closely with the Products & Platform Engineering (PPE) teams of Vodafone to align to the wider Vodafone Technology strategy in the software development area, to conform to Vodafone standards. The role's primary purpose and head start work would be to run the Prosimo network services in the Intelligent Operations space till this is harmonized in a domain model or is established to run this in Intelligent Operations for the foreseeable future. While the primary workstack shall be technical operations, there will be options pursued to drive forward build related automation support that shall be used for automated service catalogues and more. The C&ASenior Manager shall also work closely with the customer, internal Service Management team, Customer Operations and where needed, shall facilitate running forums to assist with the technical deal governance working closely in the Technical Management fabric to help architect fixed opportunities through automation where standard products or customer specials cannot be serviced without additional specials.VOIS Equal Opportunity Employer Commitment India:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we'll be in touch!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone