Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity The Sr. Cloud Application Engineer will be responsible for providing support and review for all activities related to hosted Applications on Cloud. This individual must understand thoroughly of current design with hands-on technical experience. The role will also help support development of innovative solutions in cloud and infrastructure technologies. You are great at:

• Collaborate with teams from Product Development, Professional Services and Customer Support teams to Deploy Services / Applications.
• Be an expert on Datacenter migration of Applications/Services, and Disaster Recovery Planning & execution.
• Work on Post Implementation Review process for bugs, fixes, and issues encountered in active production instances.
• Actively support production incidents, problems, and on root cause analysis.
• Provide feedback with Engineering and Professional Services teams to make services stable and resilient.
• Develop and enhance Automated operations actions for Deployments, Support and Maintenance activities.
• Deploy on Containerized Services into PaaS Infrastructure
• Knowledge on integration points of hosted Applications and related implementation expert for CloudOps
• Work with 3rd party vendors and their support organizations for any impact to OT hosted solutions
• Ability to prioritize work to ensure timely project deliveries.
• Available to work on weekends to scheduled maintenance activities and Deployments.
• On rotation monthly 24x7 oncall support

What it takes:

• Bachelor\xe2\x80\x99s degree in Computer Sciences or related
• Minimum 6 years of Application Administration and Middleware Administration experience

• Experienced in Container based Application Deployments and DevOps tools
• Experienced in CD, J2EE, experienced with good skills in Automation: Ansible/Chef/Puppet. etc.,

• Advanced level skills in Python and/or Shell Scripting.
• Familiarity with Tomcat, WebLogic, WebMethods integration platform and technologies such as JMS Broker ActiveMQ, and Apache webservers.

• Working experience on RedHat and Windows Operations Systems based Physical / VM Machines.

• Familiarity with in Dockers and Kubernetes based deployments
• Review product design documents to ensure compliance with architecture standards
• Proficiency in writing scripts (bash, ksh, perl, Powershell , Expect, AWK, Python is a plus)
• Expertise in analyzing Application containers performance, reviewing JVM Settings & thread dumps.
• Developing and maintaining detailed documentation of work
• Familiarity with LoadBalancers/F5, Firewalls, SMTP, DNS Services, Networking protocols.

Advantage:

• Excellent communication and people skills
• Strong analytical and problem-solving techniques
• Experience on monitoring tools such as HP OM, New Relic, Zabbix, etc.
• Understanding of ITIL processes

OpenText\'s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.