Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you\'ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach and that\'s why here your ideas elevate actions, and here you\'ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS\'s Corporate Enterprise Functions operate the firm\'s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication-whether our customer is a client or another ZS employee. ZS\'s Cloud Center of Excellence team defines and implements cloud best practices that ensure secure and resilient enterprise grade systems architecture for client facing/delivery software solutions. The Cloud team at ZS is a casual, collaborative, and a smart group with offices in Evanston, Illinois and Pune, India. The Cloud Administration Lead will be focusing on efficient incident handling, adherence to change management process, managing response time SLAs of ZS Cloud Solutions. This will include collaborating with external teams, occasionally working with client teams, guiding and mentoring team members as needed, creating incident reports and RCAs etc. The responsibilities also include availability, performance monitoring and troubleshooting and coordination with Tier 1-3 Technical support. Primary Responsibilities Be in-charge of efficient Incident and Change Management process Participate as an integral and active member of the global (US and India) operations team with the ability to be hands on when needed Implement robust and maintainable solutions consistent with ZS and industry practices communicate software and infrastructure architecture clearly with business and technical stakeholders Partner closely with cross-functional leaders (development/product management/stakeholders/ etc.) to ensure a clear understanding of business and technical needs jointly select the best strategy after evaluating the benefits and costs associated with different approaches Have good understanding of internal and external tool sets /infrastructure elements /platforms and meets defined service level agreements Collaborate in Developing and implementing the delivery of service metrics (performance, availability, etc.) as well as ensures continual customer satisfaction improvement Closely collaborate with implementation teams to ensure understanding and utilization of the most optimal approach Proactively research and introduce industry best practices and techniques Oversee adherence to standards and guidelines for scalability, performance, resilience, and efficient operations Create documented procedures for and oversee team while verifying issues, incident resolution, escalation management, root cause determination Establish policies, standards, practices and security measures to ensure compliance with accepted industry practices Coordinate and communicate with other functional groups throughout ZS and externally to ensure timely communication and incident resolution Educate and share expertise, present ideas and approaches to both technical and non-technical audiences Know and care about what the customer wants from our service -- and be willing to stand up for it! Qualifications: Bachelor\'s Degree in CS, IT or EE Hands-on experience operating large scale infrastructure solutions Strong knowledge of ITIL, Change Management and Incident management processes Experience in managing the infrastructure operations at scale 7+ years hands-on experience of being affiliated with enterprise solution development and deployments 1+ years of AWS architecture and operational experience Solid knowledge of infrastructure technologies and cloud native services Experience working in agile teams with short release cycles Possess strong verbal, written and team presentation communication skills This role requires healthy doses of initiative and the ability to remain flexible and responsive in a very dynamic environment Ability to work within a global (US and India) team environment and contribute to the overall timely delivery of multiple projects Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends Knowledge of DevOps practices and tools Experience of working in ITIL based environment Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Considering applying At ZS, we\'re building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don\'t meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire. NO AGENCY CALLS, PLEASE. Find Out More At:

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