Job Description

job detailsManager of Clinics
Location : Nagpur/Delhi/Hyderabad/Noida ...Reports to: General Manager - Clinics Work DescriptionLead daily operations of the fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits, and team management. * Grow annual revenue run rate to \xe2\x82\xb95 crores by the end of year one

• Convert 90% of consultations to product purchases during 1st visit to the clinic
• Achieve repeat consultation of 50%
• Achieve EBITDA margin of 30% by 4 months from launch
• Maintain top-grade operations and service delivery
• Hire and manage clinic staff and upkeep of the clinic facilities
• Ensure timely inventory backfill of medicines and other supplies
• Comply with SOP to achieve clinic operations excellence
• Deliver monthly sales & expense reports that are 95% accurate
• Conduct periodic training programs for clinic staff
• Create customer-centric service-focus culture
• Deliver top-notch customer experience at the waiting area and reception
• Ensure service consistency across 500+ customers visiting every month

• Candidates with experience in the healthcare space, especially fertility clinics preferred
• Proven track record in managing exclusive brand outlets (EBO)
• Core skills required - Operations management and service excellence
• Has the knack to take ownership and independently manage clinic operations
• Prior experience in PnL accountability. Thrives in an ambiguous business environment.

Randstad