Job Description

The Client Technologies Specialist IT is primarily responsible for IT Customer environment, Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed. POSITION ACCOUNTABILITIES (include %) Service Delivery Service Helps to build IT service relationship with customers Ensures quality services are performed to the agreed SLA Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery Understands Incident, Problem and Change Management principles Ensures first class IT Service Delivery across locations for infrastructure services Support the setup of processes around Service Management Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities Support of Local Production/Manufacturing Connectivity Printers installation, configuration & support Smart hand for Hosting services (tape rotation / physical reboot / racking of new/old servers or other equipment) Client & Asset Service General Computer Desktop & Laptop support Configure new and existing PCs according to corporate standards for deployment Desktop Applications installation and troubleshooting. Maintain Licenses Management and version control Hardware Refresh Project involvement. Maintains client security settings (e.g. admin rights, software installs, etc.) Service Desk Service Service desk support by phone, email, chat, etc. Provide & Maintain Phone system and mobile devices support. Ensures that remote and on-site support issues are resolved to customers satisfaction. LAN Services Provide basic network, security and printing support. POSITION COMPETENCIES Customer Focus Process Management Informing Drive for Results Listening Action Oriented Learning on the Fly Priority Setting Dealing with Ambiguity Problem Solving Functional/Technical Skills Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills. Self-Knowledge Ethics & Values Works independently, leading small to medium projects and leading or participating in Department, and / or group technology planning. Provides input to the development of key support processes. Focus of knowledge and operations encompasses the site and extends to the group level. Scope of position is defined by basic problem solving and the relation to the overall assignment or project. Expertise and Practice with manufacturing environment, PLC.. MS SQL knowledge, Cisco basics, Practice in ticketing systems and SCCM, Active Directory INTERNAL CUSTOMERS/CONTACTS Enterprise & Regional Service IT Support EXTERNAL CUSTOMERS/CONTACTS Enterprise & Regional Service IT Support SUPERVISORY RESPONSIBILITY No, except monitoring/delegation with suppliers in case of specific project. EDUCATION/EXPERIENCE QUALIFICATIONS . BA/BS Computer Science or related field . 5+ years working in Information Technology Knowledge . ITIL . Familiar with Project Management Methodologies/Processes . Root-Cause Analysis Skills and Abilities . Excellent Written and Verbal Communication Skills . Ability to multi-task . Strong Process Orientation . Excellent Customer Focus REQUIREMENTS & QUALIFICATIONS Work Experiences: Experience in implementing and executing towards a Service Management Framework in a large organization Comfortable presenting technical topics to business associates Ability to develop appropriation requests and cost justification for IT projects Global and/or Cross-Europe cultural training or work experience Job Requirements: RU# site based Ability to work on-site and remotely Proficient in English, other European languages a plus Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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