Job Description

The Team: The talented and creative people in Morningstars Software division help make technology one of our core strengths. We believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement. Whether its through open-source development or the transition to cloud and mobile computing, were always pushing technologys boundaries to find new and better ways to serve investors. Though the individuals in our division represent a range of skills and experience levels, they all view software development as a craft and care deeply about creating a positive user experience. Youll work across offices and cultures with smart people who are driven to find better ways to create great products integrating best practices in technology and investing.The Role: In this role you will join a group of personable, dynamic, and technology savvy individuals who interact with Morningstar customers. You will expand your knowledge of Morningstar products and data and play an essential role in our mission to put investors first. This position is based in our Mumbai office.Responsibilities:

• Manage time effectively between emails, phone calls and issue resolution for its web based and desktop products
• Manage Customer calls in a professional & pleasant manner (this includes troubleshooting or providing live help to the customer)
• Develop expertise in our products and services
• Stay current on product enhancements as they are released in our software
• Provide customer feedback to our product management teams
• Proactively educate customers on beneficial software features

Requirements:

• A bachelors degree
• An interest in the investment industry
• Excellent written, verbal (in English) and analytical skills
• Proficiency with Windows-based applications
• Willing to work in rotational shifts (24*5)
• Flexibility and patience
• Previous experience in a customer service position
• Proficient in Microsoft Office applications
• Educated to undergraduate level or equivalent, preferably majoring in commerce, finance, or related field
• One year of work experience within the finance/investment industry, preferably in a client-facing or product support role.

Morningstar is an equal opportunity employer.I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal EntityMorningstars hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. Weve found that were at our best when were purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, youll have tools and resources to engage meaningfully with your global colleagues.

Morningstar