Job Description

Job description

We are looking for a Client Support for Edtech Platform, and ensuring the smooth operation of our AI/ML platform across schools and colleges. The ideal candidate should be ready to travel to different states for on-site support, training sessions, and meetings with clients. You will play a vital role in ensuring our customers have an exceptional experience with our product and can use the platform efficiently.

Key Responsibilities:

? ?Customer Support:

• Respond to customer inquiries and issues through email, phone, and chat in a timely and professional manner.

• Troubleshoot and resolve platform-related issues for users, including teachers, administrators, and students.

• Provide product knowledge and guidance to help clients maximize the benefits of the Buddiz platform.

• Escalate unresolved issues to the appropriate internal teams and track the progress until resolution.

? ?Technical Support:

• Work closely with the technical team to escalate and resolve more complex technical problems.

• Conduct remote support sessions to guide users in resolving issues.

• Document reported issues, solutions, and best practices to improve internal knowledge sharing and future support.

? ?Client Relations:

• Develop and maintain positive relationships with customers, helping them navigate technical challenges while enhancing their platform experience.

• Provide product training to new users and institutions through webinars, one-on-one sessions, and on-site training.

• Travel to various states to provide on-site support, training, and meetings with clients as needed.

• Collect and relay customer feedback to the product development team to drive continuous improvements.

Requirements:

? ?Skills:

• Strong problem-solving skills with the ability to troubleshoot and resolve customer issues independently.

• Excellent verbal and written communication skills, with the ability to give alternate solutions to quickly resume customer activities in the system in case of a system issue.

• Patience, empathy, and a client-focused mindset to handle client inquiries and build strong relationships.

• Familiarity with CRM tools, ticketing systems, and technical documentation.

• Willingness to travel to various states for on-site client support and training sessions.

? ?Education:

Bachelor Degree with Computer Knowledge

Job Type: Full-time

Pay: ?10,000.00 - ?25,000.00 per month

Shift:

• Fixed shift

Education:

• Bachelor's (Required)

Work Location: In person

Job Types: Full-time, Fresher

Pay: ?9,432.12 - ?25,067.69 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Work Location: In person

Speak with the employer
+91 9846878702