Job Description

Job Summary:

As a Client Support Executive, you will serve as the first point of contact for clients seeking assistance over the phone, email, or chat. You will address client queries, offer support, resolve any issues or complaints, and ensure all client interactions are handled professionally and with a high level of service quality. Your goal will be to enhance customer satisfaction, contribute to business growth, and maintain the company's positive image and customer relationships.

Roles and Responsibilities
A Client Support Executive plays a vital role in maintaining and enhancing the relationships between a company and its clients. Their primary responsibility is to ensure client satisfaction by providing timely and accurate responses to inquiries, resolving issues, and offering solutions that meet or exceed client expectations. Below is a detailed job description for a Client Support Executive:

Job Title: Client Support ExecutiveDepartment: Client Services / Customer SupportReports To: Client Support Manager or Customer Service ManagerJob Summary:

As a Client Support Executive, you will serve as the first point of contact for clients seeking assistance over the phone, email, or chat. You will address client queries, offer support, resolve any issues or complaints, and ensure all client interactions are handled professionally and with a high level of service quality. Your goal will be to enhance customer satisfaction, contribute to business growth, and maintain the company's positive image and customer relationships.

Key Responsibilities:

• Client Interaction: Communicate with clients through various channels (phone, email, chat) to understand and address their needs or issues promptly.
• Problem Solving: Identify and assess clients' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools.
• Issue Resolution: Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Record Keeping: Keep records of client interactions, process customer accounts, and file documents.
• Feedback Collection: Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers, including gathering customer feedback and sharing it with the relevant departments for product or service improvement.
• Sales Support: Assist in ensuring client renewals and support cross-selling or upselling opportunities where applicable.
• Training and Development: Participate in educational opportunities to update job knowledge, including reading professional publications, maintaining personal networks, and participating in professional organizations.
• Provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executives behalf
• Maintain comprehensive and accurate records
• Performing minor accounting duties
• Organize meetings, including scheduling, sending reminders, and organizing catering when necessary
• Answer phone calls in a polite and professional manner
• Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department (if required.)
• Manage the executives calendar, including making appointments and prioritizing the most sensitive matters
• Digital Marketing - Coordinate for Digital Marketing, SMO-SEO, Blogging, and Face-book & Linked-in etc.
• Sales Support - Prepare business Proposals, Make Company Profile, make creative on occasions, Webinar & Seminar co-ordination & management, prepare & update Work Diary with follow ups.
• Corporate Communication (Branding & Sales support) - Whatsapp & Mailers, Follow ups with Client
• CRM Software (For Proposals) - Implementation, Administer, Checking and update the software, etc.
• Handle the Meeting schedule of Partner, reminder of tasks, follow up of people reporting to him for periodical tasks
• Cold Calls to New leads and arranging meeting with partner after checking availability
• Scheduling new lead meeting on Calendly/Zoom/face to face and sending mail invite
• Making note for Minutes of Meeting

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off

Compensation package:

• Performance bonus

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person