Job Description

Responsibilities



Key Responsibilities in the role:



Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified

timeframe.


• Completing the Discovery phase.
• Coordinating with the customers and the internal teams to complete the project in a timely

manner


• Creating Project Plans and sending regular reports to the customers

Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as

resolving cases escalated by First Level Support


• Ensuring we provide solution within an optimal time frame
• Logging all activities against the customer account/cases
• Ensuring service is paid for
• Documenting problem and resolution using Knowledgebase Articles for quick

reference/response in future


• Creating/Modifying Crystal reports

Training

• Planning, packaging and delivering trainings for customers remotely or onsite
• Get the customer acclimatised with the workings of Windowmaker (using trials and demos with

programs and data on the Terminal Server)


• Preparing presentations and videos for the complex options
• Training First Level Support

Management

• Regular daily/weekly reports to the management

Data Projects

• Analyze and create Project specifications
• Data Setup based on specifications.
• Code/Release Testing and quality assurance
• Maintain standards compliance

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Qualification and Experience

MCA with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software





Freshers with Good Communication can also apply


Soft Skills

• Analytical, design and troubleshooting
• Research and analysis
• Excellent communication and interpersonal skills
• Ability to accomplish assigned tasks with minimal supervision

Do you have what it takes?



We are looking for highly talented and motivated Software Service Engineers with a genuine passion for


Customer Support.


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