Job Description

About Us:PyjamaHR is the world\'s Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle.Our collaborative environment will help you interact closely with our experienced team, fostering mentorship and knowledge exchange that will significantly contribute to your career growth in the tech industry. Join us to be a part of the journey!Key Responsibilities:

• Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Maintain and develop customer success strategies and best practices.
• Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
• Assist in onboarding new clients by providing necessary information and support.
• Conduct regular check-ins with clients to ensure their satisfaction and address any issues.
• Respond to client inquiries and escalate issues to the appropriate team members as needed.
• Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.

Required Skills:

• Must have excellent verbal and written communication skills.
• Preferably with experience working with SaaS products.
• Preferably with working experience in a start-up.
• Technical curiosity or experience, willingness to learn new things
• Quick learner, adaptable to changing business needs
• Proven ability to educate executive decision-makers, building and maintaining relationships with them.

Benefits/Perks:PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!Location: Bangalore (Koramangala - 8th Block)

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