Job Description

Role objectives:


The CLM is a supporting role within client engagement team responsible for managing E2E operational queries, maintenance, change requests of global deliverables (FTD and BAU), acting as a point of contact between client and operations.


o Point of Contact for Commercial & Client playing an "interface role" between client and Ops


o Support and collaboratively works with GSA on coordination and execution of FTD new set ups, change requests (all types) and BAU maintenance activities, including validation as required


o Responsible for executing defined processes to ensure global deliveries are on time and with quality


o Responsible for clear and transparent internal communication across multiple teams they interface on the job

Responsibilities:

• Accountable for liaising with CI, RD, IV, DA, RE, RS, CS & Operations teams
• Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
• Responsible for resolving client queries using defined processes while ensuring clear and transparent communication
• Needs to work with MSD tickets, driving resolutions and ensuring completion from responsible teams
• Responsible on execution of internal operational support activities across all phases of project life cycle (Design, Build, BAU)


o Collaborate on creation of project documentation


o Update and maintain project documentation to ensure the highest quality deliverables


o Collaborate on validation, being accountable for quality deliveries first time and on going


o Responsible for tracking and impact analysis of local data changes, including the coordination of implementation timings

• Is assigned to a set of clients within a specific industry and expected to build category expertise.
• Build and develop E2E knowledge of all production processes
• Grow expertise on categories worked on and goes across multiple clients.


Other factors indicating size/complexity of role:

• Regional and global product scope
• Interface with multiple teams (product, process, client owners & clients directly)
• E2E production processes knowledge
• Knowledge of the products that are managed within the RMS team.
• Data integration/harmonization principles
• Nielsen Front End tools - Discover, CIP experience
• KPIs

Qualifications • 2-3 years of RMS operational experience
• Understanding of Nielsen products and RMS process
• Understanding of RMS technology platforms and solutions used
• Operations knowledge
• Proficient in MS office tools/ Discover/ Advisor / Answers as a user
• Understanding of Microsoft Dynamics
• Analytical skills
• E2E knowledge of RMS process with downstream and upstream would be a plus
• FMCG knowledge
• Exposure to Nielsen data is a plus

Soft Skills:

• Communication skills
• Advanced English, both written and oral
• Ability to build relationships across regions and cultures to establish a network
• Influencing Skills
• Coordination Skills
• Troubleshooter
• Negotiation Skills
• Ability to work under pressure and ask for support when required
• Team player, capable of working proactively with the minimum of supervision

Additional Information Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)


About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights--delivered with advanced analytics through state-of-the-art platforms--NIQ delivers the Full View(TM). NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.


For more information, visit NIQ.com


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Our commitment to Diversity, Equity, and Inclusion


NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion