Job Description

Role objectives:The CLM is a supporting role within client engagement team responsible for managing E2E operational queries, maintenance, change requests of global deliverables (FTD and BAU), acting as a point of contact between client and operations.o Point of Contact for Commercial & Client playing an \xe2\x80\x9cinterface role\xe2\x80\x9d between client and Opso Support and collaboratively works with GSA on coordination and execution of FTD new set ups, change requests (all types) and BAU maintenance activities, including validation as requiredo Responsible for executing defined processes to ensure global deliveries are on time and with qualityo Responsible for clear and transparent internal communication across multiple teams they interface on the jobResponsibilities:\xc2\xb7 Accountable for liaising with CI, RD, IV, DA, RE, RS, CS & Operations teams\xc2\xb7 Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality\xc2\xb7 Responsible for resolving client queries using defined processes while ensuring clear and transparent communication\xc2\xb7 Needs to work with MSD tickets, driving resolutions and ensuring completion from responsible teams\xc2\xb7 Responsible on execution of internal operational support activities across all phases of project life cycle (Design, Build, BAU)o Collaborate on creation of project documentationo Update and maintain project documentation to ensure the highest quality deliverableso Collaborate on validation, being accountable for quality deliveries first time and on goingo Responsible for tracking and impact analysis of local data changes, including the coordination of implementation timings\xc2\xb7 Is assigned to a set of clients within a specific industry and expected to build category expertise.\xc2\xb7 Build and develop E2E knowledge of all production processes\xc2\xb7 Grow expertise on categories worked on and goes across multiple clients.Other factors indicating size/complexity of role:\xc2\xb7 Regional and global product scope\xc2\xb7 Interface with multiple teams (product, process, client owners & clients directly)\xc2\xb7 E2E production processes knowledge\xc2\xb7 Knowledge of the products that are managed within the RMS team.\xc2\xb7 Data integration/harmonization principles\xc2\xb7 Nielsen Front End tools - Discover, CIP experience\xc2\xb7 KPIsQualifications\xc2\xb7 2-3 years of RMS operational experience\xc2\xb7 Understanding of Nielsen products and RMS process\xc2\xb7 Understanding of RMS technology platforms and solutions used\xc2\xb7 Operations knowledge\xc2\xb7 Proficient in MS office tools/ Discover/ Advisor / Answers as a user\xc2\xb7 Understanding of Microsoft Dynamics\xc2\xb7 Analytical skills\xc2\xb7 E2E knowledge of RMS process with downstream and upstream would be a plus\xc2\xb7 FMCG knowledge\xc2\xb7 Exposure to Nielsen data is a plusSoft Skills:\xc2\xb7 Communication skills\xc2\xb7 Advanced English, both written and oral\xc2\xb7 Ability to build relationships across regions and cultures to establish a network\xc2\xb7 Influencing Skills\xc2\xb7 Coordination Skills\xc2\xb7 Troubleshooter\xc2\xb7 Negotiation Skills\xc2\xb7 Ability to work under pressure and ask for support when required\xc2\xb7 Team player, capable of working proactively with the minimum of supervisionAdditional InformationOur Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQNIQ is the world\'s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View\xe2\x84\xa2. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world\'s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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