Job Description

Position Name : Team Member, Gift City

Department Gift City Branch- Client Servicing


Location Gandhinagar, Gift City


Number of Positions 1


Reporting Relationships Operations Head - Gift city


Position Grade M2/M3/M4





Job Role:

1 Portfolio Handling client's query and service request in Gift City for all their service requirements


2 Documentation
• Interact with Relationship teams, Clients, other internal teams eg CAD, Loan Ops team, trade CPC teams for smooth servicing of client's request
• Generating BC reference letters for BC loans


3 Tracking of deferral Tracking deferrals and ensuring that all deferrals are closed within timelines.


4 Custodian Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for safe keeping of documents


5 Document Tracking/ MIS
Tracking of documents for receipt of original ; deferral; expiry etc


Preparing MIS as per Internal and Regulatory requirements.





6 Client servicing
Generating of statement, RPS , advises and share the same with client basis client request


Collecting and verifying the documents for inward / outward remittance and coordinate with back end ops team for the transaction.


Loan servicing





7 Liaison With clients, Relationship team, Legal; Credit; Operations etc for timely and smooth execution of deliverables and resolution of issues







Job Requirements:

• Graduate/MBA with 3-7 years of relevant experience
• Good Communication skills both written and oral.
• Familiar with Finacle, Kraman will be an added advantage
• Ability to Influence/relationship Management Skills.
• Strong communication Skill.
• Eye For detail and Focus of First Time right
• Team Player