Job Description

Roles & Responsibilities

• Build and maintain strong, long-lasting client relationships.

• Understand client business goals, brand guidelines, and marketing strategies.

• Serve as the lead point of contact for all client account management matters.

• Coordinate with internal teams (creative, SEO, PPC, content, social media) to ensure timely delivery of projects.

• Develop detailed project plans to monitor and track progress.

• Manage changes to project scope, schedule, and costs using appropriate verification techniques.

• Develop and present strategic marketing plans and proposals to clients.

• Analyze campaign performance data to provide actionable insights and recommendations.

• Stay up-to-date with digital marketing trends and technologies to offer innovative solutions to clients.

• Prepare regular reports on account status and deliver performance updates to clients.

• Ensure clear communication of expectations and deliverables to both clients and internal teams.

• Facilitate client meetings, including kick-offs, updates, and presentations.

• Address client issues and complaints promptly and effectively.

• Identify opportunities to upsell and cross-sell additional services.

• Conduct regular client satisfaction surveys and implement feedback for continuous improvement.

Qualifications:

• Bachelor's degree in Marketing, Business, Communications, or a related field.

• Proven experience as a Client Servicing Executive or Account Manager in a digital marketing agency or similar environment.

• Strong understanding of digital marketing channels and strategies (SEO, SEM, social media, content marketing, email marketing, etc.).

• Excellent communication and interpersonal skills.

• Strong organizational and project management skills with attention to detail.

• Ability to manage multiple projects simultaneously and work under tight deadlines.

• Proficiency in using project management and CRM software.

• Analytical mindset with the ability to interpret data and generate insights.

Note:

Working - OnSite
Salary - 15k to 20k per month
Location - Thane

Prefference Thane or Navi Mumbai Candidates only

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Morning shift

Application Question(s):

• Have you worked before in an agency?

Experience:

• total work: 1 year (Required)
• client service: 1 year (Required)

Language:

• English (Required)

Work Location: In person