Job Description

Educational Qualifications: Printing diploma / background of print technology - preferred. Should be comfortable speaking in English

Mandatory Skills: Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution skills.
Ability to multitask and manage time effectively.
Proficiency in MS Office Suite (Word, Excel).

No. of Years of Experience: Previous experience in customer service or a client-facing role preferred.

Key Responsibilities:

• •Customer Interaction:•

Respond to client inquiries via phone, email, and chat in a timely and

professional manner.

Provide accurate information about products and services.

Address and resolve customer complaints, escalating issues as needed.

• •Client Relationship Management:•

Build and maintain strong, long-term client relationships.

Follow up with clients to ensure their needs are met and issues are resolved.

• •Administrative Tasks:•

Maintain detailed and accurate records of customer interactions and

transactions.

Process orders, forms, applications, and requests.

High level of attention to detail.

• •Product Knowledge:•

Stay informed about company products, services, policies, and procedures.

Provide clients with information on new products and services.

Assist clients with product selection and usage.

• •Team Collaboration:•

Collaborate with team members and other departments to resolve client

issues.

Share customer feedback and insights with the team to improve service

quality.

Ability to work independently and as part of a team.

• •Continuous Improvement , Learning and ethics :•

Participate in regular training and development programs to stay updated on new products, sales techniques, and industry developments.

• •Adaptability:• Continuously seek ways to improve processes and strategies to enhance efficiency and effectiveness.
• •Ethical Conduct:• Uphold high ethical standards in all dealings with clients, colleagues, and partners.

Skills:

• Effective communication skills.
• Looking for a long term association
• Presentable and Confident
• Proficiency in Microsoft Excel.
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• CS: 2 years (Preferred)

Work Location: In person