Job Description

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Key Responsibilities

Client Relationship Management:

• Act as the primary point of contact between the agency and clients.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs, objectives, and feedback to provide appropriate solutions.
• Ensure timely communication and updates to clients on project progress.

Project Management:

• Oversee the planning, execution, and delivery of advertising campaigns.
• Coordinate with internal teams (creative, media, strategy, production) to ensure seamless project flow.
• Develop project timelines, manage budgets, and ensure deliverables are met within deadlines.
• Monitor project performance and provide regular reports to clients and senior management.

Strategy and Planning:

• Collaborate with clients to understand their marketing goals and develop effective advertising strategies.
• Provide insights and recommendations based on market trends and consumer behaviour.
• Assist in the creation of proposals, presentations, and campaign strategies.

Quality Assurance:

• Ensure all deliverables meet client expectations and agency standards.
• Conduct regular quality checks on creative work, ensuring alignment with client briefs.
• Gather and incorporate client feedback to enhance project outcomes.

Qualifications

• Bachelor's degree in Marketing, Advertising, Business, or a related field.
• 1+ years of experience in client servicing or account management within an advertising agency.
• Strong understanding of advertising principles and marketing strategies.
• Excellent communication, presentation, and interpersonal skills.
• Proven project management skills with the ability to handle multiple projects simultaneously.
• Proficiency in project management software and MS Office Suite.
• Ability to work under pressure and meet tight deadlines.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• total work: 1 year (Preferred)

Location:

• Charni Road, Mumbai, Maharashtra (Preferred)

Work Location: In person

Speak with the employer
+91 9969187177
Application Deadline: 07/08/2024
Expected Start Date: 07/08/2024