Job Description

Job Summary:

The Client Service Executive is the primary point of contact for clients and ensures that their needs are met with the highest level of service. This role involves responding to inquiries, managing client accounts, resolving issues, and facilitating communication between clients and internal teams. The Client Service Executive must be proactive, detail-oriented, and possess excellent interpersonal and communication skills.

Key Responsibilities:

• Client Relationship Management:
• Serve as the main point of contact for clients, ensuring a smooth and positive experience.
• Develop and maintain strong relationships with clients, understanding their needs and expectations.
• Provide ongoing support to clients and offer solutions to challenges they may face.
• Issue Resolution:
• Address and resolve client complaints, questions, and concerns in a professional and timely manner.
• Collaborate with internal teams (sales, technical support, etc.) to ensure issues are handled efficiently and effectively.
• Monitor and follow up on the resolution of client issues to ensure complete satisfaction.
• Client Communication:
• Regularly communicate with clients via phone, email, or in-person meetings to provide updates on services/products.
• Keep clients informed of new offerings, promotions, or updates that may benefit them.
• Coordinate and schedule meetings, product deliveries, and other client-related events.
• Account Management:
• Monitor client accounts to ensure services/products are delivered as expected.
• Assist in contract renewals, service level agreements (SLAs), and other client documentation.
• Keep accurate and up-to-date records of client interactions, transactions, and feedback.
• Collaboration with Internal Teams:
• Work closely with the sales, marketing, and product teams to ensure client needs are aligned with company offerings.
• Assist with the development and implementation of client strategies and plans.
• Provide insights to internal teams on client preferences, pain points, and suggestions for improvement.
• Reporting & Feedback:
• Provide regular reports on client satisfaction, issues, and overall service performance.
• Gather client feedback to help improve service delivery and address recurring issues.
• Participate in meetings to review and improve processes, ensuring the best service experience for clients.

Skills and Qualifications:

• Education: Bachelor's degree in Business, Marketing, Communications, or a related field (preferred).
• Experience: 2+ years of experience in customer service, account management, or client relations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively at all levels of an organization.
• Problem-Solving: Strong analytical and troubleshooting skills with a focus on customer satisfaction.
• Organizational Skills: Ability to manage multiple client accounts and prioritize tasks effectively.
• Client-Centric Attitude: A proactive approach to addressing client needs and concerns with a focus on service excellence.

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person