Job Description

Location: Bangalore

WFO- 5 days

Job Summary:

We are looking for a proactive and detail-oriented Client Servicing Executive / Manager to join our team. This role is responsible for building and maintaining strong client relationships, understanding client needs, and ensuring the successful delivery of services and solutions that meet client objectives. The ideal candidate will be a strong communicator with exceptional project management skills and a passion for delivering top-notch client service.

Key Responsibilities:

• Client Relationship Management : Serve as the primary point of contact for assigned clients, managing day-to-day communications and addressing client needs effectively.
• Project Coordination : Collaborate with internal teams (creative, marketing, and production) to ensure timely and successful project delivery that meets client objectives and quality standards.
• Needs Assessment : Understand client goals, challenges, and opportunities, and translate them into actionable briefs for the creative and marketing teams.
• Strategic Planning : Develop and present strategic recommendations, project proposals, and campaign ideas to clients to achieve their business goals.
• Feedback and Revision Management : Gather, interpret, and communicate client feedback to the internal team, ensuring revisions and changes are accurately implemented.
• Account Growth : Identify new business opportunities within existing accounts, providing recommendations that align with clients' evolving needs.
• Reporting and Analysis : Prepare and deliver performance reports, project summaries, and campaign results to clients, providing insights and recommendations for improvement.
• Budget Management : Oversee project budgets, ensuring resources are effectively allocated and that projects stay within financial limits.
• Conflict Resolution : Address and resolve any client issues or concerns in a timely manner to maintain a positive client experience.
• Trend Awareness : Stay updated on industry trends, client competitors, and emerging technologies to bring fresh ideas and insights to client discussions.

Key Qualifications:

• Experience : 2+ years in client servicing, account management, or a related field, preferably within a creative agency, marketing agency, or similar environment.
• Education : Bachelor's degree in Marketing, Business, Communications, or a related field.
• Communication Skills : Excellent verbal and written communication skills, with the ability to present ideas and project updates clearly to clients and stakeholders.
• Relationship-Building Skills : Strong interpersonal skills to foster and maintain positive relationships with clients.
• Organizational Skills : Exceptional organizational and time-management skills to handle multiple projects and meet deadlines.
• Problem-Solving Abilities : Ability to anticipate challenges, proactively address client concerns, and provide strategic solutions.
• Budgeting Knowledge : Familiarity with budgeting, resource allocation, and cost management to ensure projects stay within financial constraints.
• Project Management : Ability to coordinate multiple stakeholders and resources to deliver high-quality results on time.

Preferred Qualifications:

• Experience with project management tools (e.g., Asana, Trello, or similar).
• Knowledge of marketing principles, including digital marketing, branding, and social media.
• Familiarity with CRM software or client servicing tools.
• Previous experience working in an advertising, creative, or digital agency.

Please share your resume at charmi@pinkskyhr.com

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?45,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8291687880