Job Description

Greetings from Synergy Resource Solutions, a leading HR Management Consultancy Firm.

Our client company provides IT Services and IT Consulting based in Ahmedabad

Job Position - Client Services Representative

Experience -Minimum 2 years

Office Timing - 3 PM to 12 AM ,3:30 AM to 12:30 PM

5 days week

Work Location- Ahmedabad

Responsibility

• Identify and resolve client queries and complaint
• Providing professional support to clients and partners
• Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes
• Monitoring and handling client queries in Support inbox
• Assisting with chat function and phone support
• Providing clients with relevant information on the products and services offered by the company
• Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications
• Provide reports with the support of internal systems to clients or other departments
• Assist clients with the deposit and withdrawal process and provide guidance on payment systems
• Report any potential issues for client facing technology using the IX THROTTL ticketing system
• Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly
• Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department
• Deal with other type of tasks, as required by the company
• Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.
• Establish and maintain a good & professional relationship with clients, colleagues and partners;
• Ensure you pay attention to detail in all aspects of the role
• Be diligent in keeping on top of support functions, in a timely and professional manner
• Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.

Key Performance Indicators

Performance in this role will be measured across the following KPI\xe2\x80\x99s:

• Customer Satisfaction
• Customer Retention
• Quality of communication
• Problem management and solving
• Other Qualitative and quantitative KPIs

Essential Skills

• Customer orientation and ability to adapt/respond to different types of characters
• Ability to coordinate with other departments on client-related matters
• Have outstanding written and verbal communication skills
• Understanding of IT and be comfortable in solving technical issues across various software
• Ability to work in a team environment
• Have ambition and desire to progress within the company

Benefits:

• Candidates will receive 25 Paid leaves and 2 sick leaves.
• Can will receive one extra leave if they worked on Indian bank holiday.
• If working on weekend will receive extra pay

If interested, please send updated resume with details of your present salary, expected salary & notice period on recruitment.synergy2@gmail.com

Required Skills Customer service

May 17, 2023

2 - 6 Years Exp.

1 Vacancy

Synergy Resource Solutions