Job Description

Are you a Client Service Administrator looking for a new role?The Client Services Administrator is a key role in Digita suite, managing the license and fulfilment systems to ensure our customers get the best experience possible. You will also liaise with other departments to resolve issues in a proactive manner. The Client Service Administrator will be part of Thomson Reuters global operations team and assist the Welcome Services team as appropriate.About the Role:In this opportunity as Client Service AdministratorIt includes order processing duties.Help in onboarding client.To issue licenses for TR products.Able to deal with new orders and adding new customer to our system.Adding new products to those customers then licensing them.Respond to customer inquiries via phone, email and chat, etc.May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer size or revenue tied to customer)Inquiries will vary but typically include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.Uses analysis along with policies and procedures to resolve customer issues. Interpret customer contract and assess downstream impact to mitigate any recurring issues.Identify prospects for additional products and services; send leads to appropriate sales representatives.May assist field representatives in account maintenance.Log and classify all calls and request for assistance in the call tracking database.Filter and escalate inquiries as appropriate.Apply active listening skills to diffuse a potentially tense customer interaction.About You:Youre a fit for the role of Client Service Administrator if your background includes:Admin experience, CRM system.Knowledge of order processing and fulfilment processes and proceduresMinimum of 2+ years of relevant experience working in a similar capacity.The role requires the candidate to work in 2 pm - 11 pm ISTAbility to use Excel, Salesforce and other back-end office systemsProvide service in an efficient and courteous mannerHandle customer enquiries via telephone and email.#LI-GS2What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that weve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, weve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the worlds most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.AccessibilityAs a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings to know more.More information about Thomson Reuters can be found on .

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