Job Description

:As a Client Service Support Specialist, you will be responsible for providing support to Wealth Management client service teams, managers and clients.Job responsibilities

• Understand client issues and be responsible for resolving issues with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem
• Review incoming emails from clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases and following up on requests.
• Investigate and resolve generic and complex issues and build knowledge of Private Bank products and services
• Manage to work independently with supervision and escalate issues as necessary to resolve client requests in a timely manner
• Identify options to evaluate risk and impact on the firm and other employees; owning your course of action
• Review, research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
• Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions

Required qualification, skills and capabilities:

• At least 2 years of Experience in the Financial Services and/or Private Banking industry
• College degree or equivalent relationship or client service experience
• Core Payment Processing experience is fundamental
• Excellent communication skills both oral and written
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Expert knowledge with Microsoft Outlook email, scheduling and task manager

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

JPMorgan Chase