Job Description

We are seeking a dynamic and customer-focused Client Servicing Representative to join our team. In this role, you will be responsible for maintaining strong client relationships, addressing inquiries, resolving issues, and ensuring exceptional service delivery. You'll serve as a bridge between our clients and internal teams, ensuring client satisfaction and business growth.

If you have excellent communication skills, thrive in a fast-paced environment, and are passionate about delivering outstanding client experiences, we'd love to hear from you!

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships through effective communication and trust.
• Respond promptly to client inquiries via email, phone, or in person and resolve issues efficiently.
• Serve as the main point of contact for assigned clients and ensure a smooth onboarding experience.
• Understand client needs, provide tailored solutions, and recommend additional products or services.
• Act as a liaison between clients and internal teams to ensure timely delivery of projects or services.
• Monitor client accounts to identify opportunities for upselling and cross-selling.
• Maintain detailed records of client interactions and feedback using CRM tools.
• Stay updated on company products, services, and industry trends to offer informed recommendations.
• Conduct regular client check-ins to assess satisfaction and identify areas for improvement.
• Support the sales team in achieving revenue targets by ensuring client retention and loyalty.

Required Skills and Qualifications:

• Proven experience in customer service, client servicing, or account management.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
• Exceptional listening and negotiation skills.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Familiarity with [industry-specific terms, tools, or trends--customize as needed].

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience in [specific industry, e.g., SaaS, retail, finance--customize as needed].
• Knowledge of project management tools

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Performance based incentives
• Future opportunities to lead team

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person

Expected Start Date: 02/01/2025