Client Service Officer/cm Admin
Year Pune, Maharashtra, India
Job Description
b'
Job Title: Client Service Officer
Location: Pune (India) Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.
What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
- Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
- Proactive client-specific transmission of information to the client
- Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
- Prompt and competent clarification of client complaints
- Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
- Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
- Processing of rights claims in terms of transactions over the ex-date (RCL)
- Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
- Documentation of client communication (Phone call, CSS)
- Supervision and prompt clarification of short positions on the part of the client
- Prompt controlling and release of invoices in (Billing application)
- Identification of the need for client visits, their initiation and where necessary, participation
Your skills and experience
- Knowledge of markets and settlement practices across European markets
- Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
- Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
- Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
- Oral and written fluency in English/German and possibly other languages
- Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
- Preparedness to take on back-up functions
- Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
- Realistic priority-setting under consideration of the total scope of tasks set
- Efficient, structured, independent and autonomous working
- Training and development to help you excel in your career
- Coaching and support from experts in your team
About us and our teams
https://www.db.com/company/company.htm Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3034823
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPune, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear