Client Service Manager (trivandrum)
Year Valiyavila, Thiruvananthapuram, Kerala, India
Job Description
b'
_ Seeking a Dynamic Client Service Manager to spearhead Our Healthcare Revolution!_Role Overview:As our Client Service Manager, you\'ll be the cornerstone of our patient care team. You\'ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.Responsibilities:
- Client-Centric Service Excellence: Collaborate closely with medical professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
- Stakeholder communication: Manage and supervise stakeholders, medical professionals, and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
- Empathetic Leadership: Provide outstanding supportive environment for medical professionals, fostering services to the patients with empathy.
- Client Management: Manage client relationships efficiently that results in client retention and provide issue resolutions to the medical professionals effectively.
- Service levels: Be a service provider for a team of 50 medical professionals and 250 active patients, maintain high quality patient care, and promptly resolve complaints.
- 24x7 Complaint Resolution: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.
- Any Bachelor's degree
- 3-4 years of relevant work experience in international voice process or similar roles
- Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
- Industry Experience: Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education or Sales or relevant sectors.
- Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
- Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
- Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
- Willing to perform night shift from our office premises at Elippode, Trivandrum.
- Provident Fund
- Monday to Friday
- Night shift
- US shift
- Are you located in Trivandrum? (Onsite Role)
- What is your level of proficiency in English?
- How many years of experience do you have in customer service? (English)
- What is the maximum number of customer service team members you have managed ?
- How many years of experience do you have in managing a customer service team?
- Are you willing to work the night shift (9:30 PM to 6:30 AM) from our office located at Elippode, Trivandrum?
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3322883
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationValiyavila, Thiruvananthapuram, Kerala, India
-
EducationNot mentioned
-
ExperienceYear