Job Description

: Job Summary: As a Client Service Manager within the Trade and Working Capital Client Service Group, you will be responsible for managing and facilitating the unique and complex service needs of our Global Trades client base. Your passion for client service will promote your daily activities, and your excellent communication and relationship management skills will ensure an exceptional level of client satisfaction. You will primarily focus on Standby Letters of Credit, serving as the primary point of service contact for each client within your assigned portfolio, and acting as a senior leader and trade advisor for complex Letter of Credit transactions. Job Responsibilities:

• Negotiating new or existing transactions with clients, external legal advisors, banking and credit teams supporting Standby Letter of Credit Transactions
• Work independently and act as escalation point for complex issues to structure and resolve customer requests.
• Managing dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution
• Responsible for providing timely follow-up to clients, and be accountable for client satisfaction
• Providing guidance and training to team members based on knowledge of Trade products and services focusing on Standby Letters of Credit
• Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
• Proficient in structuring and negotiating Standby LC text in accordance with procedures while mitigating risk to the bank and client.
• Prioritizing daily workload to maximize productivity utilizing time management and organizational skills
• Creating and maintaining new and existing policies, procedures, and practices
• Project a confident and professional presence to our clients, other bank departments and the community

Daily activities will include, but are not limited, to maintaining Standby Letter of Credit requests, research and resolution of customer