Job Description

:Job Title: Client Service Manager - AnalystCorporate title: AnalystLocation: Mumbai, IndiaRole DescriptionPositive Impact. Its what drives us. More than a claim, this describes the way we do business. Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors, and society.Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this. Diverse, international, and shaped by a variety of different perspectives, were driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.Corporate BankAt the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, our universal expertise and global network allows us to offer truly integrated and effective solutions.What well offer youAs part of our flexible scheme, here are just some of the benefits that youll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilitiesClient Communication: Act as the primary point of contact for corporate clients regarding application support issues, ensuring clear and professional communication.Customized Support: Provide personalized support and solutions tailored to T1 corporate client's specific needs and business processes.Service Level Agreements (SLAs): Monitor and adhere to SLAs, ensuring that all support activities meet or exceed agreed[1]upon timelines and quality standards.Client Training: Conduct training sessions for clients to enhance their understanding and efficient use of the applications.Technical Support: Provide technical assistance to Corporate Clients for various applications and software, addressing user queries and issues in a timely manner.Issue Resolution: Analyze and resolve technical issues, ensuring minimal downtime and maintaining business continuity.Collaboration: Work closely with the internal teams to improve application performance and resolve any technical difficulties.System Enhancements: Assist in system enhancements and upgrades, ensuring that applications remain up-to[1]date with the latest features and security patches.Documentation: Develop and maintain documentation for troubleshooting and maintenance processes to facilitate knowledge sharing and efficient problem resolution.Root Cause Analysis: Administer and resolve application issues, provide updates, and help root cause analysis to prevent future occurrences.End-User Support: Offer support to users, helping them understand application features and resolving any operational issues.Your skills and experienceTechnical Skills:Application: Hands-on experience in Banking Application SupportProgramming Languages: Proficiency in languages like C++, JavaScript, Python, and Ruby.Operating Systems: Knowledge of Linux/Unix systems is often essential.Database Management: Ability to manage SQL databases.Application Configuration: Skills in customizing software to meet specific needs.Troubleshooting: Strong troubleshooting skills to diagnose and resolve issues.Monitoring: Keeping track of application health and performance.Soft Skills:Problem-Solving: Excellent analytical and problem-solving abilities to handle complex technical issues.Communication: Strong communication skills to interact with team members and end[1]users.Customer Service: Providing technical assistance and support to customers, requiring empathy and patience.Attention to Detail: Meticulous attention to detail to identify and fix problems.Organization: Good organizational skills to manage multiple tasks and priorities.Time Management: Efficient time management to meet deadlines and service level agreements.Experience:

• A bachelor's degree in software engineering, computer science, information technology, information systems, or a related field is typically required.
• Demonstrable experience in a similar role, showing a track record of managing and supporting applications.

How well support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in team
• A culture of continuous learning to aid progression

About us and our teamsPlease visit our company website for further information:We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank