Job Description

Job Summary:

The primary role of an Client Services Account Manager will include managing long-term relationships with clients. Handling end-to-end internal & external team coordination to ensure the team provides high-quality deliverables and can work on tight deadlines to meet client expectations.

Job Responsibilities & Accountabilities:

• Establish business partnerships with clients to collaborate, fetch and liaison information and data. Communicate frequently and effectively with all clients and other stakeholders regarding project goals.
• Work on the execution of projects and implementations, carry out needs assessments and requirements gathering, managing the projects. Provide regular status updates highlighting changes and exact requirements.
• Identify customer satisfaction issues and demonstrate a proactive, solution-based approach to enhance client satisfaction.
• Prioritize and schedule work activities to ensure that established targets are achieved or exceeded; complete, timely reporting post client visits, communicating risks and outcomes to clients. Maintain trackers, reports, and presentations for client interaction.
• Identify, document, and share best practices to improve the overall customer experience and enhance customer understanding.

Required Skills & Personal Attributes:

• Bachelor's degree in communications, advertising, business, information technology, or a related field preferred.
• Excellent written and verbal communication skills with proficiency in Excel and PowerPoint are a must.
• Ability to manage and execute multiple projects simultaneously and have strong client relationship skills.
• Strong research, analytical and problem-solving skills.
• Ability to handle pressure and meet deadlines while working independently and as part of a team.
• 2-4 Years of Experience of relevant Experience (Prior experience with agency systems).
• Willing to work from the office location.
• Appetite for food, humor, and fun.

Job Location: Jangpura, Delhi (South)

Working Days: Monday - Saturday (weekly offs are 1st & 3rd Saturdays & Sundays)

Work Timings: 10:30 AM- 07:30 PM

How to Apply:

Please send us the following details at careers@thehustlercollective.com

With a subject line - "Client Services Account Manager- Your Name"

1. Updated Resume -

2. Current/Last CTC -

3. Expected CTC -

4. Notice Period -

5. Open to Work From Office (South Delhi, Jangpura Location) -

6. COVID-19 Vaccination Status -

Company Information:

Website: http://www.thehustlercollective.com

Contact Person: Vaishali J Arora

Designation: Manager- Human Resources

Phone Number: 8744840954

Email: careers@thehustlercollective.com

Job Type: Full-time

Pay: ?20,000.00 - ?70,000.00 per month

Supplemental Pay:

• Yearly bonus

Work Location: In person