Job Description

Job description
We are looking for Client service executives for our operation team. The candidates are supposed to have experience in logistic industry. This profile is suitable for those who have good communication skill and can handle pressures situation on call.
Primary responsibility

• Attending calls and solve the escalations raised by our clients.
• acting as a bridge between seller and shipment executive.
• handling angry clients and pacify them by giving satisfying reply.
• taking follow ups with concerned shipping services.
• Managing clients data.
• Developing effective communication platform between seller and courier service.
• Monitoring and measure client satisfaction.
• Dealing with client request and troubleshoot problems.

Desired Candidate Profile

• Should have experience in clients success .
• Should be comfortable with 80-100 calls per day.
• Should be expert in coordination and time management.
• Should be trouble shooter and can innovate new ideas to tackle angry clients.
• Should be fluent in English communication.
• Should have hand on experience in Pivot table,Vlookup,Hlookup and Macros.
• Should have zeal to learn new techniques for client success.
• Can work under pressure.

Job Type: Full-time

Pay: ?10,000.00 - ?16,000.00 per month

Ability to commute/relocate:

• Bhilai, Bhilai - 490001, Chhattisgarh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person