Job Description

:Job Title: Client Service AnalystCorporate Title: AnalystLocation: Mumbai, IndiaRole Description

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Timely, correct, and acceptable response to customer queries.
• Processing of all the customer instructions with 100% accuracy.
• Processing of all the transactions within stipulated time frame.
• Ensure accurate checking/processing of account opening documents.
• Effective service delivery by reducing customer turnaround time.
• Timely reverts on all the clearing referrals/exceptions.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure SRs are closed within stipulated time.
• Follow complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.
• All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal; Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors.
• Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections / alterations in the vault register, the same is duly authenticated by the dual custodians.
• Ensure strict adherence to German Money Laundering Form for cash transactions

EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions
= INR 10 lacs. * Effectively migrate teller queues to the ATMxe2x80x99s and other alternate channels.

• Ensure strict adherence to branch daily reports generation.

What wexe2x80x99ll offer youAs part of our flexible scheme, here are just some of the benefits that youxe2x80x99ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions with in specified SLAxe2x80x99s. Ensure laid down processes are being followed; DB internal security standards are followed.

Your skills and experience

• Experience of 4+ years in Branch Operations
• Proficiency with Microsoft Office, e.g. Excel, Word and PowerPoint - automating tasks in Excel to improve efficiency a plus, but not mandatory

How wexe2x80x99ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teamsPlease visit our company website for further information:We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Deutsche Bank