Job Description

The Opportunity
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.



Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.



Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.



Join our team as the expert you are now and create your future.
Position Summary
The Client Satisfaction (NPS) Associate - Global Shared Services will be responsible for supporting daily operations around Huron's Net Promoter Score (NPS), a metric measuring client satisfaction. Key responsibilities include administering the NPS survey through Salesforce, coordinating with project leadership on survey timing and recipients, and developing reporting for leadership around internal compliance and client survey responses. The individual in this role will also help identify and design process improvements within Salesforce to automate the internal request process and validate real-time survey response data.
Qualifications
Responsibilities:



• Support project leadership in identifying NPS survey recipients, updating contact information in Salesforce, and approving deployment of automated NPS survey
• Administer manual NPS survey as applicable
• Ensure proper documentation of survey responses and linked opportunities within Salesforce
• Monitor internal compliance with survey deployment for all applicable projects; analyze and identify trends, develop recommendations for improvement
• Assist with internal NPS coordination for integrated projects across multiple industries/capabilities
• Advance alignment of NPS deployment across the enterprise by creating and maintaining standard process documents and job aids
• Validate and build on NPS reporting
• Conduct ad hoc NPS analyses as requested
• Support enterprise delivery excellence practices



Candidate Requirements:



? Highly organized individual who can absorb and synthesize detailed information

? Microsoft Excel proficiency required; Salesforce, Workday, and Power BI experience preferred

? High degree of comfort using other Microsoft business products (Word, OneNote, PowerPoint, Teams)

? Exceptional client service and interpersonal skills to proactively work with leadership to address challenges

? Effective written and verbal English language communication skills

? Ability to independently learn new tools and databases

? Strong analytical and problem-solving skills

? Requires use of independent judgment, discretion, and decision-making abilities

? Excellent time management skills with ability to independently manage and prioritize multiple ongoing activities and new initiatives as appropriate

? Minimum of 4 years in consulting or operations in a professional services organization or other relevant industry

? Strong performance in achieving a bachelor's degree or equivalent specializing in operations, business administration, or other analytical discipline
Posting Category
Healthcare
Opportunity Type
Regular
Country
India