Answer questions about products or the company
Ask questions to understand customer requirements and close the query
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the companys reputation
Keep records of calls and sales and note useful information
Requirements
Eligibility
Proven experience as telesales/ customer support representative or other sales/customer service role
Proven track record of successfully meeting sales quota/ customer support preferably over the phone
Good knowledge of relevant computer programs (eg CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of Hindi and English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Role:
Client Retention
Industry Type:
Digital Marketing
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, Permanent
Role Category:
Non VoiceEducation
UG:
Any Graduate
PG:
Any Postgraduate
Job Types: Full-time, Permanent
Pay: ?9,150.84 - ?30,297.84 per month
Benefits:
Cell phone reimbursement
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Fixed shift
Monday to Friday
Morning shift
Supplemental Pay: