Job Description

Job description

• Answer questions about products or the company
• Ask questions to understand customer requirements and close the query
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the companys reputation
• Keep records of calls and sales and note useful information

Requirements

Eligibility

• Proven experience as telesales/ customer support representative or other sales/customer service role
• Proven track record of successfully meeting sales quota/ customer support preferably over the phone
• Good knowledge of relevant computer programs (eg CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of Hindi and English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Role: Client Retention

Industry Type: Digital Marketing

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non VoiceEducation

UG: Any Graduate

PG: Any Postgraduate

Job Types: Full-time, Permanent

Pay: ?9,150.84 - ?30,297.84 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person