Client Relations/junior Case Manager
Year Remote, India
Job Description
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Job Type:Remote - Work from home.
- Night Shift.
- Timings:
- 6.30 pm to 3.30 am IST during spring, summer & autumn. (Mar-Oct)
- 7.30 pm to 4.30 am IST during winter. (Nov - Feb)
- One-hour break between working hours.
- Conduct scheduled Zoom calls with existing and new clients to explain standard requirements and gather critical information for file processing.
- Keeping records of calls and information retrieved in a systematic order.
- Updating Office Admin/HR/Case Managers throughout the day with clients updates, and inquiries.
- Review documents, amend, and compose samples by paraphrasing to meet program requirements.
- Send, and process emails.
- Documentation process as per company standards.
- Assisting in the overall process of immigration for clients via various portals.
- Verification of document authenticity.
- Verify experience & contract letters of clients in correlation to Canadian NOC codes.
- Draft experience & contract letter samples for clients in correlation to Canadian NOC codes. (Must be able to paraphrase the duties)
- Assist other office staff with various office duties.
- Solve client queries via emails whenever required.
- Review client files and do reviews with clients.
- Additional duties as assigned.
- Bachelors degree in any field.
- Knowledge of MS Office, and One Drive.
- Good verbal and written communication skills.
- Attention to detail.
- Problem-solving skills.
- Good listening and typing skills.
- Ability to quickly paraphrase.
- Strong people skills and ability to retain required client information.
- One year of minimum experience in video/audio calling with clients/customers for solving queries/complaints and assisting clients/customers in any field is preferred but not mandatory - Freshers can apply.
- Knowledge of documents involved in immigration process would be considered an asset but will train the right individual.
- One year of minimum experience in administrative works such as maintaining databases and recording entries accurately during calls and documentation is preferred but not mandatory.
- High-speed internet access so calls do not drop.
- Own Laptop/PC with good backup in case of unexpected power cuts during a call and operations.
- Dedicated workspace with professional background (visually and audibly - no background noises)
- INR 14,000/month with pay review as you progress.
- Work from home
- Evening shift
- Monday to Friday
- Night shift
- US shift
- Do you have a laptop/PC with high speed internet along with a power-backup?
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Job Detail
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Job IdJD3334079
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, India
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EducationNot mentioned
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ExperienceYear