Job Description

: Client Relationship Management Senior Advisor We need future-thinking leaders to join our Client Relationship Management team and look at the big picture with our clients. Be part of a team of professionals, who strengthen high-level client relationships through communication and act as a client liaison during the delivery of professional services or solutions. Join us to do the best work of your career and make a profound social impact as a Client Relationship Management Senior Advisor on our Client Relationship Management team in India. What you\'ll achieve Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. As a Senior Advisor, Client Relationship Management you will responsible for the delivery of high-level relationship management and act as client liaison during delivery of a managed services engagement delivering service desk solutions. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship such as meeting contractual commitments and financial management. You will: Build in-depth knowledge of clients\' priorities, challenges and initiatives and become a trusted advisor Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of services that support the client\'s business. Manage customer expectations and drive continual service improvement through performance metrics & reporting, escalation management and communication plans Lead, plan, direct, and coordinate the organizational delivery activities required for successful delivery of the services to ensure solution delivered meets contractual commitments and exceeds and customer expectations Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here\'s what we are looking for with this role: Essential Requirements Minimum 8 years of relevant experience with Bachelor\'s degree Possesses strong service/technology/industry knowledge (ITIL, ServiceNow/ITSM). Cross-functional, customer service, interpersonal and organizational skills Advanced ability to lead accounts, teams and achieve desired customer satisfaction, analytical, problem solving, negotiation and organizational skills Strong technical background in IT service delivery solutions (ITIL: Incident, Request, Service Mgmt.) Flexible with US shift timings Desirable Requirements Dell Technology Support & Deployment Services experience Here\'s our story now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We\'re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What\'s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn\'t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what\'s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 . Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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