Client Relationship Executive(student Support).
Year Noida, Uttar Pradesh, India
Job Description
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Client Relation Executive:-As a Client Relation Executive specializing in Student Support, you will play a pivotal role in managing and enhancing the overall student experience. This role involves a combination of problem-solving, clear communication, and effective coordination with various departments to ensure student queries are resolved promptly. You will be the primary point of contact for students, assisting them with their concerns, collecting fees, and providing timely updates on their status. Additionally, you will focus on generating referrals and meeting monthly admission targets, contributing to the growth and success of the institution.Key Responsibilities:-Problem Solving:
- Efficiently address and resolve student queries and issues within 24 to 48 hours.
- Utilize critical thinking and problem-solving skills to handle a wide range of student concerns.
- Maintain a high level of empathy and understanding when dealing with student issues to ensure a positive resolution.
- Explanation Skills:
- Clearly explain procedures, policies, and other relevant information to students to ensure they have a comprehensive understanding of their situation.
- Break down complex information into easily understandable terms for students from diverse backgrounds.
- Provide detailed explanations and guidance on the institution's rules, regulations, and processes.
- Coordination:
- Act as a liaison between students and various departments within the institution to facilitate timely query resolution.
- Ensure effective communication and collaboration with departments such as admissions, finance, and academic services.
- Monitor the progress of student queries and provide regular updates to ensure transparency and efficiency.
- Fees Collection:
- Manage and process the collection of fees from students, ensuring accuracy and timeliness.
- Handle financial transactions with care and attention to detail, maintaining accurate records of all transactions.
- Address any issues related to fees and payments promptly and professionally.
- Timely Updates:
- Ensure that all necessary updates and information are communicated to students promptly.
- Use various communication channels (email, phone, in-person meetings) to keep students informed about important deadlines, events, and changes.
- Maintain a proactive approach in reaching out to students with updates, reducing the need for them to follow up.
- Attend Student Queries:
- Serve as the first point of contact for students, providing assistance and support for their queries and concerns.
- Develop a strong rapport with students, creating a welcoming and supportive environment.
- Maintain a professional and approachable demeanor at all times, ensuring students feel comfortable seeking assistance.
- Referral and Admissions Target:
- Aim to collect quality referrals from current students, leveraging positive experiences to attract new students.
- Meet or exceed monthly admission targets, contributing to the institution's growth.
- Develop and implement strategies to encourage student referrals and enhance the overall admission process.
- Education: Minimum of a Bachelor's degree from a recognized institution.
- Skills:
- Strong problem-solving abilities, capable of addressing a variety of student issues.
- Excellent communication skills, both verbal and written, with the ability to explain complex information clearly.
- Effective coordination and multitasking skills, able to handle multiple queries simultaneously.
- Ability to handle fee collection and related financial transactions with accuracy and integrity.
- Cell phone reimbursement
- Day shift
- Yearly bonus
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Job Detail
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Job IdJD3344920
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear