Job Description

Client Relations Executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

Job description:

• Converting Leads to Client Retention complete client relationship
• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Creating sales plans to generate revenue.
• Build relationships with key employees among customers
• Create plans to address clients' business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs

Essential duties:

• Proven experience in client relationship
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field/Any Graduate or Undergraduate

Job Types: Full-time, Permanent, Fresher

Pay: ?9,115.16 - ?26,444.39 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9934974671