Job Description

Roles & Responsibilities :-

• Thinking proactively and finding opportunities to improve customer service and create greater efficiencies are essential traits for this position
• Must have excellent verbal and written communication skills excellent interpersonal skills
• Point of contact for customer quality related concerns and escalations
• Triage customer escalations and escalate to the Business units for response and resolution as needed
• Organize and facilitate customer calls, with representatives from the individual business units, to address customer quality issues, all documentation of calls
• Develop and maintain customer file for quality concerns to better address potential future quality concerns
• Escalate customer specific quality concerns, needs and requirements to individual business units, as needed
• Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved, provide training to personnel involved in overall complaint process as directed by management
• Maintain expert knowledge level of the compliant handling system and provide feedback to management for compliant process improvement opportunities
• Applicable for only FEMALE CANDIDATES . Relevant Candidates can contact on 8144202558

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Jadwal:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person