Company Overview: Founded in 2000, Vohra Wound Physicians is the largest Wound Care specialty practice focused exclusively on the post-acute sector, and the premier provider and employer in wound management. The company provides bedside clinical care to hundreds of thousands of patients annually at nearly 3,000 skilled nursing facilities across 28 states as well as to patients healing at home via telemedicine. Vohra Physicians is a premier national physician group that provides expert post-acute care physician services throughout the United States. : The position reports to Head CRM & interfaces with company managers. The CRM - Executive develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. Your responsibilities include handling inbound and outbound queries via Calls, SMS & Email to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Aiming to close tasks at hand service or sales with highest level of proficiency within the designated Turnaround Time (TAT). Key Responsibility Area:
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