Job Description

: We are seeking a dynamic and customer-centric Client Relations Associate/Representative to join our team at One Hour Heating & Air Conditioning of Frisco, TX. This role requires an individual who can excel in customer relationship management and customer service while also contributing to our club membership growth. Location: Mohali, Punjab Work Hours: Full-time, U.S. time zone (7 a.m. CST to 5 p.m. CST), including weekends Key Responsibilities:

• Manage relationships with existing club members (maintenance contract clients).
• Regularly contact club members to assess their HVAC unit\'s condition and ensure their files are up-to-date.
• Receive incoming calls from clients and provide top-notch customer service.
• Make outbound calls to non-club members to promote our maintenance contracts and convert them into club members.
• Maintain a deep understanding of our club membership offerings and be able to explain them to potential clients.
• Collaborate with the customer service team during peak call hours to assist with inbound inquiries.
• Maintain accurate and detailed records of client interactions in our CRM system (Service Titan).
• Strive to achieve and exceed club membership conversion targets.

Requirements:

• Previous experience in a call center, customer relationship, customer service, or sales role.
• Familiarity with CRM systems, particularly Service Titan (preferred but not mandatory).
• Strong communication skills, both verbal and written, with a neutral accent in English.
• Ability to work in the U.S. time zone and be available during weekends.
• Understanding of HVAC terminology and systems (preferred but not mandatory).
• Exceptional interpersonal skills and a customer-centric attitude.
• Ability to adapt to a dynamic and fast-paced environment.
• Sales and business development experience is a plus.

Job Type: Full-time Salary: 30,000.00 - 50,000.00 per year Benefits:

• Paid sick time

Schedule:

• Evening shift

Experience:

• total work: 5 years (Preferred)
• Customer Relationship: 3 years (Preferred)
• Business development: 3 years (Preferred)
• Outbound sales: 3 years (Preferred)

Ability to Commute:

• Chandigarh, Chandigarh (Required)