Client Partner
Year Pune, Maharashtra, India
Job Description
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We\'re currently seeking a Senior Trainer to join us in Pune. The ideal candidate must be passionate to train corporate associates with business English-speaking skills and interested in career growth at a large enterprise. This role qualifies for free pick up and drop cab facility, medical insurance, and other social security benefits. Apply now and be a part of our dynamic team!
Job Location: Pune, India
Key responsibilities
- Facilitate new hire training on English grammar fundamentals, voice and accent
- Prepare recurring training reports to the respective training manager
- Assist recruitment team for screening candidates on voice and accent
- Audit frontline agents calls, record scores and observations on the call monitoring form
- Provide feedback and coach the client partners to improve their call handling, voice and accent training
- Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs
- Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program
Job requirements
- Strong interpersonal and communication skills
- Excellent facilitation & presentation skills
- Ability to maintain data and MIS as per training requirement
- Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging
- Possess good people management skills
- Ability to create presentations for the management reviews
- Willing to work in night shift
Qualifications
- 2+ years of experience in voice and accent training or similar experience is preferred
- Experience in Healthcare RCM industry is desired
- Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage
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Job Detail
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Job IdJD3340229
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear