Job Description

The Client Onboarding Analyst is a team player role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.



Responsibilities:

• Processes client's requests related to system set up including signatories' updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving .
• Applies appropriate bank's regulations while processing the requests.
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).

Education:

• Bachelor's/University degree or equivalent experience

•Business/ Department•

•Objectives:•


Team member will be responsible for providing Account Services processing support for Asia Acct Services Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation.

•Core Responsibilities:•


1. Team Lead / Management Skills


2. Risk and Control


3. Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks - internal and external


4. Revenue and Cost management


5. Migration and Project management


6. Corporate Account Document Review and Customer Management


7.Document Review and System Set ups


8. Coordination with Client and Cross Regional Countries

•Day-to-Day Responsibilities:•

1. Processing standard

a. Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.


b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction


c. Customer interaction, Understand customer requirements, documentation issuance and review and system entries.


d. Meet required productivity metrics set for the team


e. Ensure tracking, accurate and timely resolutions of issues and exception raised


f. Client inquiries are investigated and responded appropriately.


g. Perform the dual roles of Maker and Checker independently with great attention to detail.

2. Risk and Control

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures


b. Maintain performance metrics to track defects, productivity.


c. Assist unit for audit preparation and necessary actions for clean audit results

3. Migration and Project management

a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks - internal and external


b. Assist in developing and maintaining training database, training materials, and trackers for the migration


c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery


d. Participate in cross functional projects at unit level


e. Rollout and support process changes / automation initiatives driven by LEAN/OCR/RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience

4. Revenue and Cost management

a. Give suggestions or participate in process improvements and cost improvement initiatives

5. Team Management


a. Ensure the team provides the best productivity to meet SLA targets


b. Motivate the team towards the business objective


c. Maintain team's performance metrics to track defects, productivity.

•Key Deliverables:•


1. Processing of day to day transactions as per local operating procedures.


2. Ensure service quality is maintained


3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.


4. Perform control related activities to mitigate risk.


5. Ensure the team provides the best productivity to meet SLA targets

•Other:•

•Shift Timing: This will be either of 3 shifts and will be rotational on bi-annual/annual basis.• Saturday and Sunday will be weekly Off


Holidays will be as per the processing region.


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Time Type :Full time


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Job Family Group:

Customer Service
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Job Family:


Institutional Client Onboarding
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Time Type:


Full time
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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .


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View the EEO Policy Statement .


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