Job Description

:: Associate \xe2\x80\x93 Client Facing Role \xe2\x80\x93 FPI / Transactional Management Team \xe2\x80\x93 India Securities MarketLocation: MumbaiRole DescriptionPositive Impact. It\xe2\x80\x99s what drives us. More than a claim, this describes the way we do business.Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.We\xe2\x80\x99re committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients. This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As you\xe2\x80\x99ll discover, our culture supports this. Diverse, international and shaped by a variety of different perspectives, we\xe2\x80\x99re driven by a shared sense of purpose. At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.At the heart of Deutsche Bank\xe2\x80\x99s client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.What we\xe2\x80\x99ll offer youAs part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Independently handle clients for all their day-to-day, service/ transactional related queries (covering entire custody product).
• Be the single point of contact for their client for their India FPI market entry norms/ working with clients on any queries related to CAF/ FPI registration/ Renewals/ Static Data changes.
• Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries (FPI Market Entry team).
• Working knowledge on KYC/ Client Onboarding processes/ requirements.
• Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients
• To work on Adhoc projects required due to various reasons \xe2\x80\x93 Structure changes, Market requirements, efficiency projects etc.
• Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
• Work closely with onshore teams on Electronic banking set up for FPI clients.
• Prepares and provides MIS reports, internally / externally.
• Contributes to Continuous Improvement activities leading to operational efficiencies
• Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.

Your skills and experience

• Have a minimum of 5 to 8 years\xe2\x80\x99 client services experience in the Securities Services business covering FPI Market Entry, Global Custodian Client Experience.
• Possess excellent communication skills, inter-personal skills and be a strong team player
• Be able to independently handle/address day to day India market client requirement/queries and liaise with both clients and internal stakeholders related to but not limited to FPI market entry, Clients\xe2\x80\x99 transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements etc.
• Be pro-active and able to resolve and respond to clients\xe2\x80\x99 requests and issues within the agreed turnaround times.
• Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
• Be well-versed with MS-Office applications. Project Management experience will be an added advantage.

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teamsPlease visit our company website for further information:Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank