Job Description

About Company :

Built by ex-Amazon ad-tech experts, we offer a future-proof Retail Media Operating System - boosting Retailer's profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, based out of Pune, India. With our platform, Retailers activate and delight 10x more Brands by offering an omni-channel media buying experience, advanced targeting, analytics & 2x better ROAS. Tier 1 Retailers and Marketplaces globally are accelerating their Monetization strategy with us and are innovating ahead of the market by at least 2 years.

Role Introduction :

As the name suggests, we are looking for business-savvy candidates who can be a strong partner for our Clients - in delivering value & delight to them. This role will undertake a broad range of tasks such as building customer relationships, business & growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling up gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be technically savvy, social, and analytical, possess an aptitude for learning and using new technologies, have solid business acumen, and be able to communicate clearly and effectively.

What will you do ?

- Develop and manage client portfolios by delivering business growth and profitability.

- Identify cross-sell and up-sell opportunities based on new product inventions and client needs.

- Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities

- Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.

- Building long-term trusting relationships at all levels within Enterprise Clients

- Working with Clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.

- Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior

- Being the Client's advocate to meet the Client's needs

- Host product demos, training, and onboarding processes for existing & prospective Clients.

You will be a great fit, if you have :

- At least 2 years of experience in client management, account management, or related roles

- Proven track record of leading diverse teams, consultants, and client portfolio

- Previous experience in tech / SaaS startups is strongly preferred

- Bachelor's or Master's degree from a Tier-1/ Tier-2 accredited institute

- Startup-savvy, solid hustling, and problem-solving attitude

- Self-driven, highly organized, and able to multitask

- Ability to define and document customer success processes and best practices to deliver 10x customer experience.

- Knack for problem-solving, keeping the client's interest in mind always.

- Great story-telling skills

- Experience presenting to external stakeholders including to CxOs.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Application Question(s):

• Can you share your experience in managing client portfolios and driving business growth for Enterprise Clients?
• How have you identified and implemented cross-sell or up-sell opportunities in your previous roles?
• Can you describe your approach to analyzing client performance data and using it to improve business KPIs?
• How do you establish and maintain long-term, trusting relationships with senior stakeholders like CxOs?
• What strategies have you used to onboard clients, conduct product training, and ensure successful product adoption?
• Share an example of how you advocated for a client's needs within your organization to achieve critical goals.
• What is your experience working with ad monetization teams or managing ad products in e-commerce or similar marketplaces?
• This is a full time office job for pune location, and this job requires travelling, are you comfortable with that?

Experience:

• total work: 2 years (Preferred)

Work Location: In person