Client Experience Associate

Year    Bangalore, Karnataka, India

Job Description


Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Advisory - OtherManagement Level Associate & Summary A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. Youll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As an Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:PwC Acceleration Centers (ACs) span 11 geographic locations with 34,000+ dedicated professionals providing virtual client engagement support around the world and across all of PwCs services and capabilities. Our ACs are an integral part of PwCs strategy of bringing the strength of our people, capabilities and technology together to support our clients in building trust and delivering sustained outcomes for their businesses.Role & Responsibilities:Our Consulting Solutions AC Client Experience team is responsible for developing and executing the vision and strategy for PwC US ACs global AC client experience. The team works closely with US firm CX and network firm CX teams to drive a consistent global experience when our clients visit our ACs.The candidate will be coordinating all AC CX tours of the AC CX Acceleration Center. The primary responsibilities will include:

  • Support Senior Associate(s) with clients and Partners on tours in the AC CX Bangalore Client Experience Center.
  • Work with Client Account team and AC Practice team to plan the visit using our established processes and procedures
  • Work with the logistics team leader to manage the planning and execution of the visitors experience
  • Provide support to Seniors and Manager(s) with process and all planning aspects of client visits
  • Take notes, action items and keep project workbooks up to date from all client planning calls
  • Coordinate the AC Practice team and Client Account team to ensure any customized content or demos are prepared, reviewed and tested in advance of the meeting
  • Coordinate all administrative aspects of the visit - bios, meals, BXT activities, etc.
  • Ensure all standardized content is shared with the client account team, properly branded and ready for the client team review
  • Support the client visit experience program and delivery, facilitation and execution
  • Provide general support to logistics and content teams for upcoming events
  • Ensure all supplies are well stocked
  • When needed, work with 3rd party vendors to deliver client experience excellence
Minimum Degree Required:Bachelors degreeMinimum Years of Experience:2 - 3 year(s)Preferred Qualifications:Degree Preferred:Bachelors degreePreferred Fields of Study:Degree in Marketing/Communications, BusinessPreferred Knowledge/Skills:
  • Superb communication and presentation skills
  • Knowledge of PwCs practice areas and capabilities
  • Highly organized and exceptional attention to detail
  • High level of initiative and intellectual curiosity
  • Articulate, professional and responsible
  • Enthusiastic and friendly; positive and outgoing attitude
  • Ability to work methodically and meet deadlines
  • Cultural sensitivity, cross-cultural communication and effectiveness working in global organization
  • Works well with individuals and groups in a public environment
What we offer:
  • Opportunity to learn from PwCs consulting environment and expect to get broad exposure to a variety of industries and assignments.
  • An excellent opportunity to work with the global and local communications team and PwC Advisory business.
  • An opportunity to work in a fast paced and innovative environment along with a group of world class and entrepreneurial professionals.
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date

PwC

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Job Detail

  • Job Id
    JD3465934
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year