Client Engagement (social Impact)
Year Bengaluru, Karnataka, India
Job Description
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Responsibilities:
- Establish clear retention goals and process milestones for the client to work towards.
- Assist customers as needed with setting up & achieving their Volunteering goals.
- Experienced in promoting the value of a product and upsell services through customer experience.
- Assist in creating training materials.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Promote an energetic fan base for products and locate brand ambassadors to share the product & benefit and value.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- 5-8 years of experience in customer success position strongly preferred.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships. Accountability and personal organization are essential.
- Experience in handling multi-stakeholder clients.
- Ability to establish and achieve milestones.
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
- Work with a performance-oriented team driven by ownership, open to experiments, and passionate about creating impact.
- Young and Vibrant team.
- Meritocracy Driven, Open Culture.
- Monday to Friday
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- How many years of Social Work, or Development Sector, experience do you have?
- Have you previously worked on partnerships/ corporate relations/ customer success?
- total work: 4 years (Required)
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Job Detail
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Job IdJD3333405
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear